FAQ

Do you offer free delivery?

Efficiency is our promise. All orders placed before 11:00 PM are shipped the next day . Enjoy free shipping on all orders , always covered by us.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number . To track your delivery in real time, go to our Order Tracking page and enter your order number or email address.

How can I contact the shop?

Your satisfaction is our priority. For any questions or support requests, please contact us at support@aureaandco.co.uk or via the contact form available on our website. Our team is committed to responding within 24 hours .

What is your return policy?

We believe in easy returns. You can return any item within 30 days of receiving your order. All refunds are issued to your original payment method . For more details, please see our Return Policy page.

What payment methods do you accept?

Your security and privacy are essential to us. That's why we guarantee a secure payment environment , allowing you to shop with complete confidence. You can pay securely using the following methods: Credit/Debit Card, Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Maestro, and Shop Pay. Our system ensures smooth, secure, and reliable transactions.

Is it safe to use my credit card on the website?

Please don’t worry, it is safe to order on our website.

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.

During checkout, when you enter your credit card and personal information on our online store, you are passing the information securely to us using secure socket layer technology (SSL). Welcome to choose your favorite items on our website.

Contact us

We’d be happy to hear from you. If you have any questions, need assistance, or simply wish to get in touch, please feel free to contact us using the details below.

📧 Email us:
support@aureaandco.co.uk

Customer Service Hours

Monday to Friday: 9:00am – 6:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed

You may also complete the contact form below, and we will get back to you as soon as possible.